Alain Hoang
                         Email: hoanga@alum.rpi.edu
                                      
   Objective: To utilize my technical skills at a challenging position in
   any of the following areas of my expertise: network engineering and
   design, system administration, or systems and application programming.

   Technical Skills
   
   Networking Protocols: 
          TCP/IP, DHCP, SNMP, RIP, OSPF, DOCSIS 1.0/1.1, 802.1d(Spanning
          Tree), 802.1q (VLAN), 802.3 (Ethernet), SSH, HTTP, FTP, DVMRP,
          IGMP, TFTP, ARP, DNS, SMTP
   Network Hardware: 
          Accelar 1100/1200, Arris CMTS 1000/1500, C4, Cisco 3600/7200,
          Nortel Networks AN/ARN/ ASN/BLN/BCN, Centillion 100/500,
          Baystack 350/450
   Network Tools: 
          Netxray, Ethereal, Ixia, SmartBits (SmartWindow, SmartFlow,
          TeraMetrics), Various SNMP Management Tools
   Programming Languages: 
          C, Java, bourne shell, bash, Ruby, Tcl (Expect, Tk), LISP, C++,
          Assembly (Motorola HC8611 Mitsubishi M16C)
   Computing Platforms: 
          Windows (95/98/ME/NT4/2000/XP), FreeBSD, Mac OS X, Linux
          (Debian, Redhat, Mandrake), OpenBSD, NetBSD, Solaris, Tru64
   Open Source Tools: 
          UCD-SNMP, Apache , Zope, ISC DHCP Server, MRTG, samba, VNC
          

   Work Experience

     Arris Group (Formerly Nortel Networks, Inc, Bay Networks, Inc.)
   Andover, MA
          Senior Systems Quality Assurance Engineer   July 1999 - Dec 2002
          + Developed develop testing methodologies and write test plans
            for QoS and other value added features for DOCSIS 1.0 and 1.1
            CMTS and CM network devices
          + Tested RIP and OSPF routing implementations for C4. Helped
            debug issues down to the protocol layer through the use of
            various network analyzers and other routing implementations
          + Ensured routing implementations conformed with specifications
            and interoperability testing
          + Evaluated new product technologies to assist in time to
            market and integrated them into testing environmnets
          + Local administration of the QA testing lab's network setup
            and support for its backbone router connection to the
            enterprise network core
          + Installation, setup, and administration of local UNIX systems
            (Solaris, FreeBSD, Linux)
          + Setup and maintain multicast multimedia streaming servers for
            purposes of testing multicast traffic and streaming media
            services in a DOCSIS environment using QuickTime and Windows
            Media Services
          + Setup and create a website for team collaboration using Zope
            on the backend.
          + Identify and build tools for automating parts of the process
            of testing for large scale DOCSIS testbed
          + Wrote shell and Tcl scripts to help with test execution setup
            and test results analysis
          Accelar Technical Support Engineer   July 1998 - July 1999
          + 2nd level support of technical issues for the Accelar 1000
            Series Product Line for customers
          + Helped resolve customer routing and switching issues with
            Accelar Platform
          Network Operations Analyst   Jan 1998 - July 1998
          + Performed remote management of corporate clients networks of
            ServiceLink
          + Monitored and troubleshooted WAN and LAN connectivity of
            corporate networks
            
     Harvard Extension School                             Cambridge, MA
       Teaching Assistant   Jan 2002 - Present
          + Helped teach basic UNIX skills
          + Helped teach C Programming
          + Helped teach UNIX Systems Programming
          + Helped with design and debugging of software project
            assignments
       
     Rensselaer Polytechnic Institute                     Troy, NY
       Academic Computing Consultant   Jan 1996 - Dec 1997
          + Report and resolve problems and issues related to Rensselaer
            Computing Services
       
     Cabletron Systems, Inc.                              Nashua, NH
       Systems Quality Assurance Co-op   May 1995 - Dec 1995
          + Tested Token Ring hubs, bridges, routers, and repeaters in an
            integrated systems environment.
          + Performed functionality, system performance, and stability
            tests on Token Ring networking devices.
          + Advised senior engineers in the development of testing
            procedures.
       
   Education
   
       Harvard Extension School                          Cambridge, MA
       Masters of Liberal Arts in IT expected Nov 2003
       Rensselaer Polytechnic Institute   Troy, NY
       B.S., Eletrical Engineering 1997
       
   Foreign Languages Japanese (Reading, Speaking, Writing)